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Returns & Exchanges
At KhalidaNaturals, we want you to be completely satisfied with your botanical skincare journey. If a product doesn't meet your expectations, you can return it within 30 days of purchase for a full refund or exchange.
Return Process
- 1.Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a prepaid shipping label and authorization form.
- 2.Prepare Your Package
Securely pack the items in their original packaging, ensuring at least 50% of the product remains to be eligible for a refund.
- 3.Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location at your convenience.
- 4.Receive Your Refund
Once our team inspects the returned items, we will process your refund back to your original payment method within 5-7 business days.